Virtual Theft?? -.-

Nov 29, 2013 • 08:04

I need everyone’s love and support- I bought a lot of 6 glitchy head units from eBay recently, for a pretty good price. After thinking subconsciously for a while that they were taking a while to arrive, I checked the tracking and it seems like they were “delivered” 2 weeks ago. But, I have not seen them…the joys of apartment life! I was looking forward to some affordable VB experimenting.

Viewing 14 replies - 1 through 14 (of 14 total)

14 Replies

Nov 29, 2013 • 10:36

Lester Knight

Wake up tomorrow and call your local Post office. That is a federal offense that they take very seriously. You should also contact your local police station and report your mail as stolen, once you verify the post office did indeed deliver the package.

If you can’t trust the people in your building then you may want to consider getting a PO Box. You can also contact your local Post office and ask if you can make an appointment to meet with the manager. Some managers are really cool and will hold packages there for you without a PO Box. I found the USPS system is all about networking and who you know. I always go out of my way to make friends with the delivery guy on my route, know who the subs are, and meet a few people who work at the local branch. It helps with it comes time for sending/receiving, or just getting something handled without all the red tape.

Nov 29, 2013 • 14:36

HP Lovethrash

Good advice all around, thanks! I actually called FedEx to open a case at 3 this morning (gotta love working overnights), so they’ll be calling later supposedly. After they do whatever they can, I’ll consider a police report. Some part of me wants to avoid getting police involved, but I know that apathy is something that helps petty thieves like this continue their bad habits.

The post office lost 2 packages in August, both still listed as “out for delivery”. 3 months later, and I’m still being blown off by their customer service. I’ve tried befriending the delivery people partially because my dad does that for work, and also because you’re right about staying in good graces with those who control the final condition of a rare game in the mailbox :). I’d consider a P.O. box, but this “never” happens to me- and usually they leave a missed delivery slip anyway.

Nov 29, 2013 • 21:13

Tauwasser

Consider doing a police report. Most insurance companies will fork out the money if you have one anyway — mostly regardless of the circumstances. Or at least in Europe they do.

I have had dealings with CC issues in the past and didn’t know how, when or why. And the lady literally told me that all they cared about was that police report slip.
So I did a report like “something happened, I don’t know anything about it”. And that was enough for a full refund.

So I think you should seriously consider that. Also eBay buyer protection? They can be a pain in the ass though and will haggle for every cent.

cYa,

Tauwasser

Nov 30, 2013 • 09:02

HP Lovethrash

FedEx seems to think I will earn a refund once they investigate, provided they don’t find the package. They called me like 5 hours after I submitted a claim (which I did at 3am…) to ask if I had the package. The lady seemed surprised (??), then suggested I ask all my neighbors and landlords if they had seen it. I could try but man, like 50 people live in my building.

Ebay buyer protection is a huuuuge pain lol, it took weeks for me to get refunds on some poorly-packed and damaged goods a little while back. Plus, I feel like this is FedEx’s problem and I really hate making a seller refund and lose profit since I can’t imagine it was their fault…

Nov 30, 2013 • 19:59

3DBoyColor

There could be worse things to do than asking 50 people if they’ve seen your package. Might as well get it over with, will probably take less than an hour.

That sucks that the package hasn’t been recovered yet. I hope you can find it. The Virtual Boys must be found!

Nov 30, 2013 • 22:29

Tauwasser

I don’t get why their investigation requires you to talk to people. They should have the recipients signature on file, see that it is not yours — or when in doubt have you sign a legally binding statement to that effect — and move on with life.

Basically, they’re having you investigate for them, at no cost to them and no benefit to you, just to later claim that you are somehow responsible for this. You should have told the lady at the phone to go fuck herself, seriously!

IMHO, you should just say that you talked to everybody available, item could not be found, they’re at fault and make no concessions whatsoever.

cYa,

Tauwasser

Dec 01, 2013 • 07:21

HP Lovethrash

I agree Tauwasser…I can kind of understand their request, maybe. They don’t know the layout or “culture” of my building, but I know that 90% of my neighbors are couples with kids or people who I highly doubt would steal mail. The FedEx lady was talking so fast I didn’t even hear all her suggestions- I could swear she asked if there were other people in the area I may have suspected too. Oh and did I mention her opening question was “Do you have the package?” ??! Either way, yeah- they wont know one way or another if I actually look so it seems kinda silly. I even did a walkthrough of the sister building next to mine, with a similar address. I’ll ask my neighbors just in case I suppose. I did also check the local Craigslist ads in case they popped up there.

Last year Fedex left a box in our lobby meant for a COMPLETELY different address. I adopted it and called them to say “hey, come pick this up” and they kept saying they would but never did. Eventually I had to drive to their facility and just hand it over. I felt weird picking up the box but it sat around the lobby for a while and I thought it would stay there unless someone (me) intervened…

Dec 08, 2013 • 09:24

HP Lovethrash

Ok, either I’m sleep deprived and missing the point or FedEx is out of its mind…they finally have forwarded me the paperwork I need to do to make a refund claim, I thought “good- here’s some progress”. Then, they said that once I make the claim, they review it and the seller/sender should receive the refund in a few days and- wait, what? Why on Earth would they refund the seller for MY lost package? Their logic was that the item was shipped under their account, so it makes sense to refund them. I asked what obligation the seller had to then forward the $$ back to me so I would actually get refunded…and they said that if I can’t trust the seller to do that, maybe I shouldn’t have bought from them in the first place. I’ve emailed the seller twice with no reply, so this ideal FedEx plan has “further frustration” written all over it. My potential last resort would be to file a claim with ebay and get refunded with buyer protection, but since the tracking says “delivered”, I feel like they would say tough luck as well.

There’s a paper taped on the panel in the lobby with all the buzzers for each unit that says “fedex, USPS, UPS, please do not leave packages in lobby as someone is stealing them”. It’s been there for years, but Fedex never acknowledges this sign when I mention it. Very frustrating.

Dec 08, 2013 • 15:59

Tauwasser

Do the paperwork. Get a letter from FedEx with confirmation that the package was not delivered. Claim buyer protection while you still can with that.

I don’t know about you, but whenever something remotely like this happens to me, I just go into “fuck over everybody else” mode and stop caring about everybody else.

A crippled orphan kid that needs the money to support their HIV medicine bill sent you the stuff that never arrived? Tough luck, get that money anyway.

I have the feeling you try to play nice here and you being understanding at the phone with FedEx just makes them tick the “can be fucked with” check mark in their database for your account.

Who are they to tell you who to do dealings with in the first place? If FedEx is too incompetent to actually deliver items safe and sound and cannot be bothered to offer actual compensation for lost items, maybe you shouldn’t have shipped with them in the first place — that’s what you should have told that crook on the phone. Don’t let them bullshit you any more!

cYa,

Tauwasser

Dec 09, 2013 • 07:42

HP Lovethrash

I finally got an email back from the seller…says ebay rejected the message because he sent his email address with it so I could forward the paperwork. I believe him, but personally I would have followed up sooner anyway. Not all buyers are as friendly and patient as me 🙂

I hear you about that “fuck everyone” mode (not sure if I’m not supposed to swear on this site…). Usually I can hold off for a while and be patient. But if Fedex and ebay and whoever are dragging their feet hoping I’ll go away, I ramp things up. Once I’ve decided I’m right, I will succeed! It took me 3 weeks of fighting with an ebay seller to get refunded on some poorly packed items they sent me- they put 2 large joysticks, a VB controller, and a JVC x’eye in a big box with no padding at all. Then they had the nerve to blame the matter on me…

Dec 09, 2013 • 15:07

16-Bit

Jeez, what a mess man! At least you came out of it on top and it had a semi-happy ending in the end.

Dec 31, 2013 • 07:53

HP Lovethrash

Not sure if anyone still cares or will even see this hah…but I got a full refund. Ebay said it would come right from them, but PayPal makes it look like the seller himself sent it. I don’t care either way. This was a terrible experience- I told the seller that all he had to do was email one sentence to FedEx saying they could refund me directly and I would go away forever. He didn’t do it, but instead contacted ebay and got them to close the case in his favor since the tracking said “delivered”. All the while, FedEx kept closing the case if I didn’t hound them daily, and they refused to contact the buyer directly. Luckily I had evidence from FedEx that the seller neglected to put my apartment # on the package, and that’s how I was able to appeal the case and win 🙂

Dec 31, 2013 • 13:01

thunderstruck

HP Lovethrash wrote:
Not sure if anyone still cares or will even see this hah…but I got a full refund. Ebay said it would come right from them, but PayPal makes it look like the seller himself sent it. I don’t care either way. This was a terrible experience- I told the seller that all he had to do was email one sentence to FedEx saying they could refund me directly and I would go away forever. He didn’t do it, but instead contacted ebay and got them to close the case in his favor since the tracking said “delivered”. All the while, FedEx kept closing the case if I didn’t hound them daily, and they refused to contact the buyer directly. Luckily I had evidence from FedEx that the seller neglected to put my apartment # on the package, and that’s how I was able to appeal the case and win 🙂

I was wondering if you got your money back. Stuff like this keeps me away from buying something from ebay.

Dec 31, 2013 • 17:59

VBmills

Good news, shame its not the virtual boys.

Viewing 14 replies - 1 through 14 (of 14 total)

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Virtual Theft?? -.-