If you have the tools to open the system you can probably repair it yourself. I’ve got a page set up for display repair on my site: http://projectvb.vze.com .
You probably got one of those rare customer service people who actually likes the company they work for, and even more amazing likes VB _and_ knows about the community still supporting it. :woah:
just yesterday i read in another forum, that the nintendo customer service still gets a lot of calls about the virtual boy, especially regarding the display cables. they don’t support vb directly though, but “point people to websites.”